Contact Information

We’re here to help.

If you have any questions about your order, shipping, returns, payments, or products, please contact our customer support team.

Customer Support

Email: support@aaoolux.com

We aim to respond to all inquiries within 24–48 business hours.

Customer service is available Monday through Friday, excluding public holidays.

Order Support

When contacting us about an existing order, please include:

• Your order number
• The email address used to place the order
• A brief description of your question or issue

Providing this information helps us assist you more quickly.

Shipping & Tracking

For questions about delivery status, please check your tracking information first.

If your tracking has not updated for several business days, or your package appears delayed, please contact us and include your order number.

Returns & Refunds

For return or refund requests, please contact our customer support team before sending any item back.

Please include your order number and the reason for your return request.

Return eligibility is subject to our Return & Refund Policy.

Business Inquiries

For business cooperation, partnerships, or other commercial inquiries, please contact:

Email: support@aaoolux.com

Contact Form

You may also contact us through the contact form available on our website.

Please allow 24–48 business hours for a response.

Important Notice

Please make sure you enter the correct email address when contacting us so that we can reply successfully.

For faster assistance, please avoid sending multiple messages regarding the same issue.