Shipping policy
Shipping Policy
Last updated: September 14, 2026
Thank you for shopping with us. We aim to provide a smooth and reliable delivery experience for every order. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully confirmed.
Processing times may be slightly longer during weekends, public holidays, major promotions, or periods of high order volume.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
Shipping Destinations
We offer shipping to most countries and regions worldwide.
Shipping availability, delivery times, and available shipping methods may vary depending on your destination.
Some remote areas may require additional delivery time.
Estimated Delivery Times
Estimated delivery times are generally:
- United States: 7–15 business days
- United Kingdom: 7–15 business days
- Europe: 7–18 business days
- Australia & New Zealand: 7–18 business days
- Asia: 5–15 business days
- Other regions: 10–25 business days
Please note that these are estimated delivery times only and are not guaranteed.
Delivery may occasionally be delayed due to customs clearance, weather conditions, local carrier delays, peak seasons, or other circumstances beyond our control.
Shipping Fees
Shipping fees are calculated and displayed at checkout based on your delivery destination, order value, and available shipping method.
From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be clearly displayed on our website or at checkout.
Order Tracking
Once your order has been shipped, tracking information will be sent to the email address provided at checkout.
Please allow up to 2–5 business days for tracking information to update after shipment.
Tracking updates may vary depending on the destination country and local delivery carrier.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are determined by local customs authorities and may vary by country.
Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, or local fees associated with their order.
We recommend checking your local customs regulations before placing an international order.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has been processed or shipped.
Additional shipping fees may apply if a package is returned due to an incorrect or incomplete address.
Delivery Attempts
Depending on the local carrier, a signature or delivery confirmation may be required.
If the carrier is unable to complete delivery, they may:
- attempt delivery again;
- leave the package at a designated pickup location; or
- return the package to the sender.
Customers are responsible for following tracking updates and arranging collection where required.
Delayed Orders
Occasional shipping delays may occur due to:
- customs inspections;
- severe weather;
- public holidays;
- carrier disruptions;
- peak shopping periods;
- incorrect or incomplete shipping details.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we will assist you in checking the shipment status.
Lost Packages
If tracking indicates that your package has not moved for an extended period or appears to be lost in transit, please contact us.
We will work with the shipping carrier to investigate the shipment.
Depending on the outcome of the investigation, we may offer a replacement, refund, or other appropriate resolution.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
- checking around your property or delivery location;
- asking household members, neighbors, reception staff, or building management;
- contacting the local delivery carrier directly.
If you are still unable to locate the package, please contact us and we will do our best to assist.
Multiple Shipments
In some cases, items from the same order may be shipped separately.
If your order is divided into multiple shipments, you may receive more than one tracking number.
There is no additional charge for split shipments unless otherwise stated.
Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions about shipping or delivery, please contact our customer support team through the Contact Us page on our website.